Privacy Policy
How we collect, use, and protect your information
Effective Date: February 1, 2025 • Last Updated: February 1, 2025
1. Introduction
Hardie Digital Pty Ltd ("we," "our," or "us") operates Maicoro, a cart recovery service that helps Webflow store owners automatically recover abandoned shopping carts through intelligent email sequences. This Privacy Policy explains how we collect, use, and protect your information when you use our service.
2. Information We Collect
2.1 Account Information
- Email address and password for your Maicoro account
- Name and business information
- Billing information (processed securely through Stripe)
- Communication preferences
2.2 Store Integration Data
- Webflow site information and access tokens
- Product catalog data from your connected stores
- Order and transaction information
- Site performance and analytics data
2.3 Cart Recovery Data
- Customer email addresses from abandoned carts
- Shopping cart contents and values
- Abandonment timestamps and customer behavior
- Email engagement metrics (opens, clicks, conversions)
2.4 Technical Information
- IP addresses and device information
- Browser type and version
- Cookies and similar tracking technologies
- Usage patterns and feature interactions
3. How We Use Your Information
3.1 Primary Purposes
- Cart Recovery Services: Send automated recovery emails to customers who abandon carts
- Account Management: Provide access to your dashboard and account features
- Billing and Payments: Process payments based on recovered revenue
- Customer Support: Respond to inquiries and provide technical assistance
3.2 Service Improvement
- Analyze aggregate data to improve our cart recovery algorithms
- Develop new features and enhance existing functionality
- Monitor system performance and security
- Conduct research and analytics on service effectiveness
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We share information with trusted service providers who help us operate Maicoro:
- Supabase: Database hosting and user authentication
- Vercel: Application hosting and serverless functions
- Postmark: Transactional email delivery
- Stripe: Payment processing and subscription management
- Webflow: Store integration and data synchronization
4.2 Business Transfers
If Hardie Digital Pty Ltd is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, users, or the public from harm.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure development practices and code reviews
- Employee training on data protection
6. Data Retention
We retain information for the following periods:
- Account Data: Until account deletion plus 30 days
- Cart Recovery Data: 2 years from last cart abandonment
- Billing Records: 7 years as required by law
- Analytics Data: 3 years in anonymized form
7. Your Rights and Choices
7.1 Access and Control
- Account Access: View and update your account information
- Data Export: Request a copy of your data
- Data Deletion: Request deletion of your account and data
- Data Correction: Update or correct inaccurate information
7.2 Marketing Communications
- Opt out of marketing emails via unsubscribe links
- Update communication preferences in your account settings
- Contact us directly to modify your preferences
7.3 Regional Rights
Depending on your location, you may have additional rights under local privacy laws such as GDPR (European Union) or CCPA (California).
8. Cookies and Tracking
Maicoro uses cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze usage patterns and improve our service
- Provide personalized experiences
You can control cookies through your browser settings, though this may affect service functionality.
9. International Data Transfers
Your information may be processed in countries outside your residence, including the United States and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
10. Children's Privacy
Maicoro is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Continued use of Maicoro after changes constitutes acceptance of the updated policy.
12. Contact Information
For questions about this Privacy Policy or to exercise your rights, contact us:
Hardie Digital Pty Ltd
Email: privacy@maicoro.com
Support: hello@maicoro.com
Website: maicoro.com
For Australian privacy law inquiries, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au