Missing Cart Data Issues

If abandoned carts aren't appearing in your dashboard, here's how to fix the most common issues.

Required Fields Missing

Carts won't be tracked without:

• Valid email address: Customer must provide email during checkout
• Site ID: Your Webflow site must be connected to Maicoro
• Cart items: At least one product in the cart

Tracking Script Issues

Check your Webflow site settings:

1. Script installed: Maicoro tracking code in your site's Custom Code
2. Site published: Webflow changes must be published live

Common Problems

Email Collection

• No email provided: Customers must enter email before abandoning
• Invalid email format: Must be properly formatted (user@domain.com)

Quick Fixes

1. Test tracking: Add item to cart with valid email and check dashboard
2. Verify script: Search for "maicoro" in your site's page source
3. Republish site: Ensure latest Webflow changes are live

When to Contact Support

Contact hello@maicoro.com if:

• No carts appearing when testing
• Site connection appears broken